客户关系管理经理

客户关系管理经理

Location: Manchester Airport / Hybrid

永久、全职

和:

For airports, for partners, for people. 我们是CAVU.

由MAGO联盟组成, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, 推动, through to our world class hospitality venues including Hangar, 1903 and Escape 休息室 - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, 气象学术语, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. 我们引以为豪的航空传统, 我们突破界限的动力, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers. 

Together, we can reach new heights. 我们是CAVU 

全球最大的博彩平台角色:

We are currently looking for aa highly motivated 客户关系管理经理 to become an integral part of our dynamic team. 作为CRM经理, you will have a vital role in crafting and executing successful strategies and initiatives for customer relationship management.

The main objective of this role is to enhance customer interactions and foster customer loyalty by implementing targeted marketing campaigns and personalised experiences.

Alongside achieving ambitious commercial goals, this position will also entail delivering enhancements across various customer engagement metrics, 比如打开率, 点击率, 退订率, 保持率, 以及客户终身价值.

The 客户关系管理经理 will be responsible for driving the development and execution of the CRM marketing strategy across our AMEA and EMEA brands.

主要岗位职责

• 支持ing the Customer team’s strategy through the delivery of best in class and optimised multi-channel campaigns that meet objectives around customer growth, 留存率和销售额.  
• Drive new ideas and campaigns and execute to a high standard, as well as effectively optimising via test and learn programmes 
• Working with internal teams to deliver customer data selections that meet the commercial objectives of the Customer and trading teams and are legally compliant.  
• Monitor and analyse campaign performance metrics, providing insights and recommendations for improvement.
• Partnering with the trade and the marketing team to deliver against the commercial objectives of the seasonal plan. Creating communications via email, SMS and other channels that are fully optimised and improved to drive customer engagement and growth. 
• 制作活动后的结果, reviewing with teams and advising stakeholders on how to drive continual journey optimisation.  
• Manage key internal and external relationships to deliver the objectives  
• Stay updated with industry trends and best practices in CRM to drive innovation and continuous improvement.
• Manage and maintain the CRM database, ensuring data accuracy and consistency.
• Collaborate with cross-functional teams to ensure alignment of CRM initiatives with overall business objectives.
• Segment customer data and analyse customer behaviour to identify opportunities for personalized marketing efforts.

全球最大的博彩平台你:

• Strong understanding of customer relationship management principles and best practices.
• Proven work experience as 客户关系管理经理 or similar 
• Experience with CRM software and tools.
• Proficient in data analysis and segmentation techniques.
• Excellent analytical skills with the ability to interpret complex data and generate actionable insights.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Results-driven mindset with a focus on achieving targets and KPIs.
• Creative thinker with the ability to develop innovative CRM strategies.
• Strong organizational skills and attention to detail.
• Ability to adapt to a fast-paced and evolving environment.
   

这对你有什么好处?

This is a great opportunity to join a growing company and be involved in a great variety of work, 随着我们的继续或扩张.

福利:

•25天假期 

•6% Company Pension Contribution 

•Options available through our salary sacrifice scheme;  

•医疗

•牙科保健

•骑自行车上班

•Family Fun Discount Card – save up to 60% on major attractions.

•机场停车优惠 & 休息室.

购买最多35天的假期.